What is Nike’s return policy?
Nike allows customers to return products within 30 days. Returns after this period are accepted under certain conditions, like the product being unworn and unwashed. Refunds are processed after product review, excluding delivery fees.
What should I do if my product has a material fault?
If a product has a fault in materials, it can be returned without any inconvenience. The faulty item will be reworked and sent back promptly. Customers can expect a smooth and efficient return process.
How can I find a Nike store near me?
You can use the store locator feature on the website to find nearby Nike stores using a guided map. Alternatively, searching “Nike store near me” provides local results.
What are the benefits of the Nike VN app membership?
Members receive product recommendations, early access to exclusive gear, and can shop from anywhere. The app also provides access to feature stories and special discounts using Nike voucher codes.
How long does it take to get a refund?
Once a return is received, refunds usually process within four working days. You will receive an email notification to confirm when the refund starts. Depending on the bank, it may take up to 10 more working days for the funds to show up. Refunds only cover the item value, with delivery fees excluded unless the item was incorrect.
How can I check the status of a Nike order?
Nike Members can sign in to view order history and track deliveries. The Nike App also allows direct tracking with updates on courier details. Guests can track orders using the order number and email at Nike.com/orders. Tracking includes estimated delivery dates and a unique number for each parcel.
Can a Nike order be cancelled or changed?
Orders can be cancelled within 30 minutes of being placed. If the cancel button is missing, the order cannot be cancelled anymore. Unfortunately, you cannot change details like size, color, or delivery address. However, you can return unwanted items within 30 days.
Is it possible to change the address on a Nike By You order?
In some cases, you can update the delivery address on Nike By You custom orders. This depends on the current status of the order in processing. Contact customer support quickly to request an address change. Making requests early increases the chance of a successful update.
How does a Nike SNKRS Draw work?
A SNKRS Draw occurs for high-demand trainer releases with limited stock. Participants must sign in with their Nike Member profile to join. A countdown clock shows the time left to enter the draw. Once it closes, winners are chosen randomly and notified.
How do I find the right size and fit?
Nike offers size charts for shoes, clothing, and accessories for men, women, and children. Each chart includes tips and guidance on how to measure properly. Using the charts helps ensure a better match for comfort and performance. You can find size charts on the Nike website through easy drop-down menus.