When will I receive my order?
After your package is sent, you will receive it within the promised delivery time. You can view the estimated delivery time and track your order by clicking the 'Track Order' button on the order list page.
When will I get my refund?
Refunds are processed within 1-10 business days, depending on your bank. Once the refund is processed, you can check the order details page or contact your bank with the provided ARN if needed.
How do I apply coupons or discounts?
Discounts are applied automatically at checkout if available. Ensure your order meets the minimum amount required, and check that the coupon hasn’t expired or the promotion has not ended.
What should I do if I can’t place an order?
Check any error messages you receive. Common issues include internet connection problems, account limits, or regional delivery restrictions. Try restarting the app or verifying your account if prompted.
What can cause an AliExpress order to be cancelled?
An order may be cancelled if there is a payment problem, a security check, or an issue on the seller’s side. Open My Orders and select View Detail beside the cancelled purchase. You can usually find the reason for the cancellation and any related refund details there.
How can I deal with an AliExpress order that is taking too long?
Start by checking the tracking details to see where your parcel is. If the expected delivery period has passed and the item is still missing, you may be able to open a dispute. Go to My Orders, choose the affected purchase, and select Open Dispute. Add the requested details and any useful proof you have.
Is it possible to change my AliExpress delivery address after ordering?
It depends on how far your order has progressed. For an unpaid order, some contact and street details may still be changed. If the order is waiting to be shipped, contact the seller quickly and ask whether the address can be updated. Once a parcel has been sent, changing the delivery address may no longer be possible.
Can I change the colour or size of an AliExpress item after placing an order?
Changes depend on the order status and the seller. If the order has not been shipped, contact the seller as soon as possible and ask if they can change the colour or size. If a change cannot be made, you may need to cancel the order, where possible, and place a new one with the correct option.
What do I need to do to close my AliExpress account?
Sign in to your AliExpress account and find the account deletion option in your settings. Follow the steps shown to request deletion. Before closing the account, make sure any open orders, returns, payments, or other account matters have been completed. A disabled account may need to be reactivated first.
How can I follow an AliExpress parcel after it has been shipped?
Open My Orders, select the product you purchased, and choose Track Order. This will show the latest available shipping information. You can also use the parcel tracking number with services such as Cainiao or 17Track if you want to check for additional updates.