Is it possible to cancel my order?
Yes, cancellations are allowed as long as the order hasn’t been shipped.
How can I apply a discount code?
Enter the discount code at checkout before you finish your payment. Make sure the code is correct for the discount to apply.
What is Net-a-Porter’s return policy?
Items can be returned within 28 days of delivery. Ensure they’re in their original condition with all included extras. Some items may not be eligible for return, so check the website for details.
How long will it take to receive a refund?
Refunds are usually completed within 7 to 10 days after your return is accepted. The amount will be credited back to your original payment method or provided as store credit.
Do I need an account to shop online?
No account is required to place an order. Creating one, however, allows you to track purchases, manage returns, and save details for quicker checkout in the future.
How long do I have to return items?
Returns are accepted within 28 days of receiving your order. Products must be unused and have tags and labels attached. Returns not meeting these conditions are sent back.
How can I track my delivery?
Tracking details are provided by email once your order is dispatched. Customers with an account can also check progress in “My Orders.” Courier partners may offer flexible delivery options, including rescheduling or collection at service points.
What happens if I miss my delivery?
If you are unavailable, couriers will attempt delivery again. Depending on the service, you may also request delivery to a neighbour, reschedule for another date, or collect from a service point.
Do all deliveries require a signature?
Most deliveries require a signature to confirm receipt. However, customers can sometimes waive this option during checkout. Please note that high-value orders may still require a signature regardless of preferences.
Is my order insured during delivery?
All purchases are insured against theft and accidental damage during transit. Once delivered and signed for at the chosen address, responsibility for the order passes to the recipient.