What types of clothing can be altered by Uniqlo?
Uniqlo offers alteration services for specific types of trousers, such as denim, chinos, and leggings. Alterations are not available for shorts, joggers, ultra-active pants, skirts, and any items not from Uniqlo.
What shipping options are provided by Uniqlo?
Uniqlo offers home delivery, which sends your order directly to your home. Click & Collect lets you pick up your order at a selected store.
What is the usual delivery time for Uniqlo orders?
Uniqlo generally delivers orders within 2 to 4 days after purchase. Delivery times may differ depending on the destination and other factors.
Does UNIQLO provide free home delivery?
Yes. Standard home delivery is free when the eligible order subtotal reaches 500,000 VND. Orders below this amount carry a 50,000 VND delivery charge.
How can customers track their online orders?
Customers receive an automated email containing tracking information after the parcel reaches the delivery company. Click & Collect customers receive an email with a QR code when their purchase is ready.
Can customers return an online purchase?
Yes. Eligible online purchases can be returned within 30 days from the completed receiving date. Products should remain unused and unwashed, with the required tags and accessories included.
Can customers exchange products purchased online?
Yes. Eligible online purchases can be exchanged at UNIQLO stores. Customers can choose another product of the same or higher value, paying any difference when necessary.
Which products cannot be returned or exchanged?
Used, washed, altered, damaged, or soiled products are generally excluded. Certain baby items, repaired products, and opened bottom innerwear are also ineligible under the return conditions.
Is Click & Collect available for online purchases?
Yes. Customers can choose eligible Click & Collect services and collect their purchases from participating stores. Selected collection options are available without a delivery charge.
How does Uniqlo handle refunds?
Refunds are processed back to the original method of payment. For orders placed via Cash on Delivery (COD), refunds are done through bank transfer. Cash refunds are not offered.