What brands are available at Net-a-Porter?
Net-a-Porter offers luxury brands like Gucci, Burberry, and Versace, among others.
How can I use a discount code?
Enter your discount code during checkout to apply it to your order.
Can I return items?
Yes, Net-a-Porter provides a return policy allowing you to return items within a specific timeframe.
Is there a mobile app?
Yes, Net-a-Porter has a user-friendly app for easy shopping on the go.
Can I exchange an item after purchase?
Exchanges are not available right now. If you want a different item, you need to return your purchase and place a new order. All returns must be made within 28 days of receiving the parcel and must follow the returns process.
When will I get my refund after returning items?
Refunds are processed once we receive and confirm the return. You can choose either store credit or a refund to your original payment method. Refunds may take up to 10 business days to show up, depending on your payment provider. Shipping costs are not refundable unless the item is faulty. Customs duties and taxes cannot be refunded, but local customs may provide advice.
How can I track my delivery once shipped?
After your order ships from Hong Kong or Italy, you will receive an email with tracking details. You can also check the status of your delivery in the My Orders section of your account. Delivery updates let you follow your parcel's journey until it arrives.
What happens if I am not home to sign for delivery?
If no one is available to sign, the courier will try to deliver two more times. For some orders, you can waive the signature requirement at checkout. If you choose to remove the signature option, you take on responsibility for any loss or damage. High-value orders may still need a signature on delivery, even if you choose this option.
What delivery choices are available in Hong Kong?
Delivery options include Premier Daytime, Premier Evening, Next Day, and Express services. Premier options cost 150HK$ and provide a two-hour window. These options are available every day for daytime and on weekdays for evening. Next Day and Express services cost 100HK$, but they are free for orders over 2,500HK$. Delivery times vary from same-day to five business days, depending on the option you select.
Why might my delivery take longer than expected?
Delays can happen due to card verification, customs checks, or courier issues. Items shipped from Italy may take longer to arrive than those from Hong Kong. Shipping partners work to minimize delays, but sometimes issues can happen that are beyond our control. Tracking information is provided so you can stay updated throughout the process.