What is the return process for items purchased from Charles & Keith?
Customers must file for a return within 14 days of delivery. Returns can be made at any physical Charles & Keith store or through S.F. Express Drop Points. The item must be unused, unsoiled, and in its original packaging with tags attached.
How long does it take to process a refund?
Once the return shipment reaches the Charles & Keith warehouse in Singapore, a quality check is performed. This process takes up to 2 working days. Refunds may take around 7-14 working days to process, potentially extending to 21 days during sales.
Is free delivery available for online orders?
Free standard delivery is available in Taiwan for orders over NT$1,500, arriving within 4–6 working days. Free express delivery is offered for purchases over NT$3,000, with delivery in 2–4 working days. Discount codes can also help reduce shipping costs.
How can customers stay updated on new arrivals and sales?
Customers can follow Charles & Keith on social media platforms such as Facebook, Instagram, Line, YouTube, Twitter, and Pinterest. These platforms provide regular updates on the latest collections and upcoming sales.
Can customers track their Charles & Keith orders?
Yes, customers can check the progress of their orders after they have been shipped. Tracking details are usually provided through the order information or shipping confirmation.
Can a Charles & Keith order be changed after it is placed?
Orders are usually processed soon after they are confirmed, so changes may not always be possible. Customers should check their order carefully before completing the purchase.
Does Charles & Keith have a size guide?
Yes, Charles & Keith provides size information to help customers choose suitable shoes and other products. Check the size guide on the product page before placing an order.
Does Charles & Keith offer gift cards?
Gift card availability may depend on the country or region. Customers should check the Charles & Keith website or contact customer service for current gift card options in Taiwan.
Can sale items be purchased from Charles & Keith?
Yes, Charles & Keith may offer selected handbags, shoes, accessories, and other products at reduced prices. Customers can check the sale section of the website to find current offers.
Does Charles & Keith provide product care information?
Yes, care instructions may be available to help customers look after their Charles & Keith products. Following the recommended care guidance can help keep shoes, bags, and accessories in good condition.