What is Fila's free delivery service?
Fila Taiwan provides free delivery for orders exceeding NT$1,500 in a single transaction. Orders below this amount are subject to an NT$100 shipping fee.
How does Fila’s return policy work?
Customers can return items within 7 days of purchase. Returns can be initiated through Fila’s official website or by contacting customer support for assistance.
What is the order and pick-up facility at Fila?
Customers can select the "pick up & pay" option during checkout. Items can then be collected from the nearest supermarket, providing a convenient alternative to shipping.
How can I save on my Fila purchases?
Use Fila coupon codes and vouchers at checkout to enjoy additional savings on your orders.
What kinds of bags can customers shop for at Fila?
Fila offers bags for everyday use, travel, sports and casual outings. Customers can browse backpacks, tote bags, crossbody bags, waist bags, shoulder bags, canvas bags and other styles. Eligible Fila coupon codes may also help customers save on selected purchases.
Is it possible to change the delivery option after ordering?
No. Once a Fila order has been confirmed, customers cannot change the selected delivery method or product details such as size. If a change is required, the customer may need to cancel the order and place a new one with the correct information.
How long does a Fila refund take?
After Fila receives and checks the returned item, the refund process will begin. Refunds usually take around 7 to 10 business days, although the exact time may depend on the original payment method or bank.
Can customers exchange an item for another size or product?
Fila's website supports returns rather than direct exchanges. If customers need a different size or product, they can return the original item and then place a new order for their preferred choice.
How can shoppers find the correct Fila size?
Customers can use the size guide available on the website before ordering. For clothing, they can compare their measurements with the size chart. For footwear, checking foot length against the shoe size guide can help when choosing a size.
How are LINE Points earned when buying Fila products?
Customers may earn LINE Points when they access Fila and complete an eligible purchase through LINE Shopping. Points are generally awarded after the purchase is confirmed and provided the order has not been cancelled or returned.