How can customers change their Klook reservation?
To modify a reservation, go to the Klook order page, select "View Details," and choose "Change Reservation". However, if the booking is marked as "Unchangeable," no modifications can be made.
How long do refunds take with Klook?
Refunds via PayPal, Alipay, or WeChat are processed within 1-3 working days. Credit card refunds take 5-7 days, but some bank-issued cards may take up to 30 days.
What is Klook's cancellation policy?
Klook's cancellation policy varies by booking. Some bookings offer free cancellations, while others provide partial refunds or are non-cancellable. Review the specific cancellation policy on the order page before booking.
How can customers save on Klook bookings?
Travellers can use Klook discount codes or Visa promo codes to save on bookings. Keep an eye out for these promotions during checkout.
When will I receive my booking confirmation?
For activities that confirm instantly, emails are sent within 5 minutes of booking. For non-instant bookings, confirmation usually arrives within 24 to 48 hours. Check the “Confirmation” section of your activity details to see the exact timeframe. If you do not receive the confirmation email in the expected time, contact support for help.
Can I book an activity for someone else?
Yes, you can book activities for family or friends by entering their details. Some vouchers cannot be transferred and must be used by the person whose name is on the booking. Always double-check guest information before confirming to avoid any issues later.
Can I change my booking details online?
For certain bookings, you can change details like the participation date or traveler information. On the website, you can make changes in the profile section by selecting “Amend booking.” On the app, follow the same steps in the account section.
Are there restrictions on changing booking details?
Yes, some bookings cannot be changed. Activities with “No cancellation” or “Conditional cancellation” policies do not allow any changes. Vouchers with codes that do not start with “KLK” also cannot be modified after confirmation.
What are Klook Upgrades?
Klook Upgrades offer extra protection and flexibility when booking activities. They include partial refunds of up to 60% of the amount paid, no matter the reason. Personal Accident coverage is also available to protect participants during activities.
When can Klook Upgrades be purchased?
You can add Klook Upgrades during the checkout process while making a booking. They provide customers with peace of mind by offering additional security and protection before the activity starts. Choosing upgrades helps ensure a smoother experience while traveling.
