How long does it take to receive a refund for card payments?
Refunds for card payments typically take up to 7 business days. The exact duration may vary depending on the bank. PayPal refunds are processed immediately.
How does the Klook 'Refer a Friend' programme work?
Share a unique referral code with friends, giving them RM5 off their first activity. For every successful referral, receive RM5 off a future booking. There’s no limit to the number of friends who can be referred.
Do Klook gift cards have an expiry date?
Klook gift cards do not come with an expiry date. They remain valid for use indefinitely. Enjoy the flexibility of using them whenever convenient.
What should be considered when cancelling a booking with Klook?
Cancellation policies vary based on the booking type and individual property. Ensure to cancel within the specified time frame for a refund. Check the cancellation terms for each activity or hotel to understand any applicable fees.
Can I change my booking details on Klook?
Some bookings let you change details like the participation date and traveler information. You can make changes on the Klook website or app by selecting the booking and choosing the amend option. After you update, you’ll receive a confirmation email and a new voucher. However, if your booking has a “No cancellation” or “Conditional cancellation” policy, or if the voucher does not start with "KLK," you cannot make changes.
Do I need a Klook account to book activities?
Yes, you need an account to book activities on Klook. You can sign up using your email, phone number, or a third-party account like Google, Apple, or Facebook. Once you register, you can browse activities, choose packages, enter your details, and make the payment. After these steps, just wait for your booking confirmation.
Why can’t I select the date or time I want?
Sometimes, bookings made too far in advance aren't available yet. Activities might not be listed if tickets are sold out months in advance. High demand can also lead to certain dates or times selling out quickly. If that happens, you may need to check again closer to your preferred date.
How do I find the meeting or pick-up point?
Before you book, you can find the meeting or pick-up details in the “Package Details > How to Use” section of the activity page. After booking, this information will be on your voucher under “How to Use.” It’s also available in the package details on the activity page. This helps travelers know where to go.
What are Klook Upgrades and how do they work?
Klook Upgrades offer extra peace of mind when participating in an activity. They can include partial refunds of 60% with no conditions, as well as Personal Accident insurance for added protection. You can buy these options during checkout for selected activities. Upgrades help make travel less stressful and provide security if your plans change.
Why are Klook Upgrades not available for some bookings?
Klook Upgrades are only offered for certain activities and specific regions. If you don’t see the upgrade option, it means that activity or region is not covered yet. In those cases, you will need to proceed without the upgrade. Availability may increase in the future, but for now, only selected users and bookings qualify.
