How can I amend my booking details on Klook?
To amend booking details, log into your customer account and select the "amend booking" option for the relevant booking. Follow the prompts to make changes. Once confirmed, an updated voucher will be issued.
How do I cancel a booking on Klook and request a refund?
To cancel a booking, check the activity’s cancellation policy and go to the bookings page to request a refund. Select a reason for the refund if eligible. Non-refundable bookings will also be clearly indicated on the page.
How long are Klook credit points valid for use on bookings?
Klook credit points earned within the current year remain valid until the end of the following year. This provides over a year to redeem points on bookings. Enjoy savings by using credit points within this period.
When will I receive my booking confirmation?
For instant-confirmation activities, you will get confirmation within five minutes. If the confirmation isn’t instant, it usually arrives within 24 to 48 hours.
How does the Klook eSIM activation process work?
To activate, go to the app under Account > Bookings, or scan the QR code on the voucher. Make sure you have a stable connection during activation. Data doesn’t start right away.
Can someone else use my Klook booking?
Yes, you can book for someone else using their details. However, some vouchers are non-transferable and must match the named guest.
How can I contact Klook’s customer support about a booking?
Go to Bookings via the profile icon, open your booking, then scroll to Need help with this booking? and click Chat with us. Include your full name, booking reference, activity name, and request details to get faster help.
How much KlookCash can I earn by writing reviews?
Each qualifying review, which must have a minimum of 100 characters, earns 20 KlookCash. Uploading three or more photos gives an extra 30 KlookCash. The limit is 10 reviews per month.
How does KlookCash work at checkout?
Once you have 10 KlookCash or more, you can use it at checkout under the Discount section by ticking the KlookCash box. Some products like Klook Passes or travel insurance are not included.
How can Klook travel blogs help me plan my next holiday?
Klook travel blogs offer a variety of ideas for unforgettable experiences and destinations. Select your desired location to explore hundreds of fresh, budget-friendly travel ideas. Discover new adventures to make your holiday truly memorable.