How do I receive my booking confirmation and access my activity with Getyourguide?
Once your booking is confirmed, a voucher is sent via email or the Getyourguide app. For certain attractions, you may receive the provider’s ticket instead. The voucher includes booking details and essential items to bring.
How can I cancel my booking and receive a refund on Getyourguide?
To cancel, enter your booking reference and PIN in the provided tool. Find these details in your email voucher or booking information in the app. Refunds are processed to the original payment method within 3-5 business days.
How do I receive a refund if I'm dissatisfied with the experience?
Refunds for cancellations within the policy are processed automatically to the original payment method within 3-5 business days. For unsatisfactory experiences, submit a request form explaining the issue. If the provider cancels, a full refund is guaranteed.
How can I remove participants from my Getyourguide booking?
To remove participants, enter your booking reference and PIN in the tool provided. These details can be found in your voucher or confirmation email. Check the cancellation policy and participant requirements, as some activities need a minimum headcount.
Can activities be booked for the same day?
Some activities allow same-day bookings, depending on availability. Time slots are shown before checkout. Early booking improves confirmation chances.
Are tickets digital or printed?
Most bookings use digital vouchers shown on a mobile device. Some attractions may request printed tickets. Voucher instructions explain entry requirements clearly.
Is ID required during the activity?
Certain activities may require valid identification. This is usually mentioned in the booking details. Carrying ID helps avoid access issues.
Can bookings be made for children?
Many activities are suitable for children, depending on age limits. Age requirements are listed on activity pages. Checking these details avoids booking issues.
Are hotel pick-up options available?
Some tours include hotel pick-up and drop-off services. Availability depends on the activity and location. Pick-up details appear before confirmation.
Can bookings be transferred to another person?
Some bookings allow name changes, while others do not. Transfer rules depend on the provider. Checking terms before booking is recommended.