How can I return an item to Farfetch if it’s damaged or incorrect?
Customers can return damaged or incorrect items by raising a return request within 7 days of receipt. Items must reach the partner boutique or brand within 14 days. Click & Collect orders should be returned within 7 days.
How will I receive my refund from Farfetch after returning an item?
Refunds are processed according to the return guidelines and refund policy. If eligible, the full refund will be issued without deductions and credited to the original payment method or as Farfetch Credit.
What delivery options are available with Farfetch, and are there any charges?
Farfetch offers Standard Doorstep delivery for a fee, with orders over AED250 delivered free of charge. Deliveries are made from 9 AM to 5 PM, Monday to Friday. The Click & Collect service is also available.
How can I cancel my Farfetch order?
Order cancellations can be made easily online or by contacting the customer service team. Simply access your account to manage the cancellation process. Assistance is also available through customer support if needed.
How can I return an order on Farfetch?
To return an order, visit the account section, select your order, and confirm the return. Alternatively, you can contact the customer service team to request a return. The process is straightforward and efficient.
Do I need an account to shop on Farfetch?
No, you only need an email address to place and track orders. However, creating a Farfetch account speeds up checkout, lets you save a wishlist, and gives you access to the loyalty program, Access.
What is the Farfetch Access loyalty program?
When you create an account and place an order, you’ll automatically join Access. Every purchase earns rewards. These include early sale entry, priority support, unlimited free shipping, and even a personal stylist at higher levels.
Are Farfetch items guaranteed authentic?
Yes, every piece comes directly from luxury brands and trusted boutiques around the world. All items are verified, so shoppers can be confident they are buying genuine products.
When will I get my order?
Most items are sent out within two business days. Delivery typically takes 2 to 7 business days, depending on your location and the method you choose. You will receive tracking details and estimated dates by email once your order has shipped.
How can I check my size before buying?
Every product page has a Size Guide and a Size & Fit tab. These sections display measurements, cut, and fit details. They also provide model sizes and material information to help you choose the right option.