How can you track your Adidas order?
After placing an order, a confirmation email will be sent with a tracking number. The email includes a link to monitor your order's progress until it arrives.
What happens after your return is approved?
Once approved, refunds are processed within 1-2 days by the online store. The time for the refund to appear in your account depends on your payment provider.
Can changes be made to an order after it's placed?
Unfortunately, changes cannot be made once the order is placed. However, free returns are available if the purchase does not meet your expectations.
How does the Adidas Click and Collect service work?
Select ‘Click & Collect’ as your delivery option during checkout and choose your nearest Adidas store. Your order will be ready for pick-up within 2-3 business days. An email notification will be sent when your order is ready.
How can you return an order to Adidas?
Returns can be made via postal service or in-store. For postal returns, contact customer service, print the return form, and send the package. In-store returns are free and processed at any Adidas retail location.
What are the shipping options for Adidas orders?
Shipping options are shown at checkout, with free shipping available for orders over RM250. Orders are dispatched on business days only, excluding national holidays. Delivery may be delayed by 1-2 days if placed around holidays.
What is the delivery time for my order?
Delivery within Klang Valley usually takes about 5 days. Orders sent to West Malaysia outside Klang Valley arrive within 2 to 5 days. For East Malaysia, delivery generally takes 7 to 10 days. Deliveries occur only on business days, which are Monday to Friday from 9am to 6pm, excluding national holidays. All parcels need a signature upon receipt, and you can track your order using your tracking number.
Can I change or cancel my order after placing it?
Once you submit an order, it immediately goes into processing and cannot be changed or cancelled. Even if the order hasn’t shipped, adjustments aren’t possible. If you decide you don’t want to keep the items after receiving them, you can return them by following the return policy. For incorrect order details, please contact the online shop customer service team for help.
How do I select the correct size?
Choosing the right size is easy with the online size chart provided. You can find a link to the size chart next to the “Select Size” option on each product page. This chart shows all size measurements to help you find the best fit. Reviewing it carefully before buying lowers the chance of needing an exchange or return.
What if the product I want is not available?
Not every product made by adidas is listed in the online shop, and some items may sell out quickly. If a product or size is unavailable, customers can reach out to the online shop customer service team for advice. They may suggest similar alternatives if restocking isn’t planned. Another option is to use the store finder tool on the website to check availability at local adidas stores or authorized suppliers.