What is the cancellation process on Trip.com?
Bookings for hotels or flights on Trip.com can be changed or cancelled through their portal. Be sure to review the cancellation terms and conditions on the booking details page. If there are any charges, Trip.com Malaysia will attempt to reduce them by contacting the service provider.
How can I earn coins on Trip.com?
You can earn coins by booking hotels and flights, as well as by posting trip moments on social accounts and writing reviews. Additionally, downloading the app rewards you with extra coins.
Can I cancel a change request on Trip.com?
You can cancel a change request if the change fee hasn't been paid. If a cancellation request for your booking has already been submitted, it cannot be undone.
How can I check the status of my booking on Trip.com?
Once your booking is confirmed, a confirmation email will be sent to you. You can also log in to your account on the Trip.com website or app to check the booking status.
What does a flight ticket price include?
A flight ticket usually includes the base fare, airport taxes, and other fees. These can cover items like fuel surcharges, embarkation fees, and civil aviation development funds. Some flights may also require a war risk surcharge. Exact fees vary by airline and airport, so charges may differ between bookings. You can always see the detailed breakdown in the booking total section before payment.
How can I book child or infant tickets?
Children are generally passengers aged 2 to 11 years, while infants are under 2 years. Child and infant tickets usually must be booked together with adult tickets. Some airlines may not allow these tickets to be booked online through Trip.com. In such cases, you must book directly with the airline. Always confirm age rules for accompanying adults with the airline before booking.
What is Flexibooking and how does it work?
Flexibooking is a policy that gives travelers more flexible options when plans change. Eligible bookings allow free or reduced-cost changes and cancellations within certain conditions. This option provides peace of mind by letting passengers book early while remaining flexible. Travelers can check if their booking qualifies for Flexibooking during the reservation process.
Why am I unable to complete my booking?
Flight ticket fares change often, depending on supply, demand, and other factors. If you cannot confirm a booking, refresh the page to see updated rates. Payment failure may also occur if bank card details are incorrect. Ensuring correct information usually solves the problem quickly.
How can I add more checked baggage allowance?
You can often add extra baggage during the booking process if the option is shown. If it is not available, you can usually add the allowance after booking. This is done by selecting the flight under Flight Bookings and following the prompts. If the airline confirms the cost, they will send a payment link by email. The link usually stays valid for about 120 minutes.
How do I cancel my seat selection?
You can cancel seat selection through several ways. On Trip.com, go to Flight Bookings, select Check-in & Seats, and cancel the chosen seat. You can also manage it on the airline’s website using your booking reference number. Alternatively, you may request cancellation directly at the airline’s check-in counter. The staff will advise if cancellation is possible at that time.