Does Trip.com offer services for different travel needs?
Trip.com provides a variety of services, including flight, hotel, train bookings, airport transfers, car rentals, and tourist attractions. Reviews posted on their portal give a clearer idea of their offerings.
What benefits do Trip.com app users receive?
App users unlock exclusive offers and perks. Download the Trip.com app from Google Play or the App Store, or request the download link via email or SMS. Enjoy up to a 30% bonus on Trip Coins and receive real-time flight and travel updates.
What is the Trip.com's Change and Cancellation Guarantee?
Trip.com offers a Change and Cancellation Guarantee for room reservations. If changes or cancellations are needed, their team works with the hotel to minimize fees. Trip.com does not profit from these charges.
How can I contact Trip.com customer service?
Trip.com customer service is available via hotline, email, and Live Chat. Connect on Facebook, Instagram, and Twitter. Log into your account on the website or app for more options.
How does the Trip.com loyalty program work?
The Trip.com loyalty program rewards customers with Trip Coins for various activities. Earn Trip Coins by sharing reviews, posting trip photos, booking hotels or flights, and purchasing tickets to tourist attractions. These coins can be used for future bookings, providing great savings.
How long does it take to get a refund for refundable tickets on Trip.com?
Cash refunds take up to 20 business days. Refunds via other payment methods take seven business days. Processing times may vary slightly.
How do I book a flight on Trip.com?
To book a flight, first choose if you need a one-way or round-trip ticket. Then select your class, the number of passengers, departure and arrival cities, and travel dates. After you find the right option, pay for your ticket. A confirmation email will be sent once your booking is complete.
Will I receive a booking confirmation after paying?
Yes. After you complete your payment and your ticket is issued, Trip.com will send a confirmation email to the address you provided when booking.
Does Trip.com offer insurance for rental cars?
Yes. Trip.com provides extra protection options through its partner RentalCover.com. This coverage is often up to 50% cheaper than what you would pay at the rental desk. It includes protection for situations such as roof or underbody damage, scratches, and accident-related fees.
What’s usually not included in rental car insurance?
Standard rental desk insurance often leaves out lost keys, claim fees, and administrative costs. If you choose Trip.com’s insurance products, you can be covered for these situations with no excess.