Are Puma products listed in American sizes?
Yes, Puma products use American sizing. The size guide provides measurements to help select the right fit. Be aware that some products may follow different size scales.
Will sold-out items be restocked?
Sometimes, sold-out items are restocked, but limited edition products may not be available again.
Will I receive an order confirmation email?
After a successful transaction, an email with the order summary and Order Number is sent. You just need to wait for your parcel.
Is there complimentary shipping available?
Complimentary standard shipping is available for orders of ₱3000 or more. Orders below ₱3000 will have a shipping charge of ₱180.
Does Puma offer worldwide shipping?
Currently, Puma only offers standard shipping and does not provide worldwide shipping.
How can returns be processed?
Returns can be processed by contacting customer service within 14 days with your order number. Check the return policy for any exclusions and updates. Final decisions are made by Puma.
How are refunds processed?
Refund processing times depend on the payment method. Credit card refunds take 1-3 days, while Cash on Delivery refunds can take up to 21 days. Note that shipping fees are non-refundable.