How can a return be initiated with Puma?
Returning an order to Puma is simple. Items must be returned within 14 days of delivery. Only selected products are eligible for returns. Gift cards and shoe care items are non-returnable. Certain products like face masks and personalised items are also excluded for hygiene reasons.
Can orders be cancelled after placing them?
Orders placed with Puma cannot be cancelled. Verify the product details and address before finalising the purchase. If necessary, returns can be made according to the return policy.
How does Puma's refund policy work?
Refunds are processed once returned items reach Puma's warehouse and meet return guidelines. Refunds use the original payment method and are completed within 1 to 3 business days. Delivery charges are non-refundable unless the product is defective.
Can customers cancel an order after it has been placed?
No. Once an order has been confirmed, it is processed immediately for fulfilment and cannot usually be cancelled. Customers who need assistance should contact Puma Customer Service as soon as possible.
Which products cannot be returned?
Gift cards, shoe care products, personalised items, face masks, socks, and most undergarments are generally not eligible for returns. Customers should review the return policy before making a purchase.
Does Puma offer product exchanges?
No. Puma does not provide exchanges for online purchases. Customers who need a different size or colour should return the eligible product for a refund and place a new order separately.
How can customers track their order?
After an order has been shipped, Puma sends an email containing the tracking details. Customers can also monitor their parcel through the online Order Tracking tool or the courier's tracking page. Tracking information may take up to 24 hours to appear after dispatch.
How long does it take to receive a refund?
Puma processes eligible refunds within 1 to 3 working days after receiving and approving the returned products. Depending on the bank or card issuer, the refunded amount may take up to 14 working days to appear in the original payment account.
Can multiple Puma voucher codes be used in one order?
No. Only one voucher or discount code can be applied to each transaction. Customers should check the promotion's terms, minimum spending requirements, and expiry date before completing their purchase.
Does Puma offer free delivery in Singapore?
Free delivery is available on orders of S$75 or more at Puma. Orders under S$75 incur a delivery charge of S$5.90. Orders placed before 2 PM are delivered the next day, while later orders take an additional day.