Will refunds be issued as airline vouchers?
Refunds may include vouchers, depending on the airline’s policy. Details are provided after cancellation.
How can flight tickets be cancelled on Trip.com?
Log in, select booking, submit cancellation request. Fees may apply; schedule changes require involuntary cancellation.
How is a hotel booked on Trip.com?
Enter destination and dates, select a hotel, choose a room, confirm booking.
What if I arrive late for my hotel reservation?
Prepaid bookings hold rooms until arrival; pay-on-arrival holds until estimated arrival time.
How can I change my flight ticket?
Tickets can be changed if allowed by the airline. Use the Trip.com app under Flight Bookings and Change Booking. A change fee may apply.
What check-in options are available?
Add smart check-in during booking or check in later via the app. Boarding passes are sent before departure.
How can I modify or cancel a hotel booking?
Go to Manage Booking in the app. If the option appears, you can cancel or change your reservation.
How do I modify a hotel booking?
Open Manage Booking, select Modify Booking, and adjust dates, room, or guest details.
Can I track my refund progress?
Yes, refund status is shown in the Trip.com app under your booking.
Does modifying a hotel booking affect the price?
Yes, rates may change because room prices vary in real time.