How do I sign up for KKday?
Signing up for KKday is quick, simple, and free. For assistance, click "How to register a KKday account?" on the website.
How can I earn KKday Points?
KKday Points are earned by booking and completing an itinerary. Points are credited within seven working days after your experience.
How long are KKday Points valid?
KKday Points are valid for one year, starting from the month they are credited. The validity period is 12 months from the entry date.
How do I join the KKday Frequent Customer Reward Program?
To join the KKday Frequent Customer Reward Program, click "Register Member" on the website. Start collecting experience points to upgrade your membership.
What happens if I cancel my KKday trip?
If you cancel your trip, some or all of the fees may be deducted based on the store's agreement. Check the cancellation policy carefully before proceeding. To cancel, go to "Order Management" and follow the steps.
Why is a KKday booking missing from the account?
A booking may not appear under “My Orders” when the customer signs in using a different account or login method. Customers should use the same account details they used when making the booking.
How soon does KKday send a booking voucher?
The time needed to receive a voucher depends on the experience or activity booked. For products with instant confirmation, the voucher is usually sent to the registered email address shortly after successful payment.
How does KKday inform customers about booking changes?
If important details about a booking change, KKday may send an update through email or other available notifications. Customers should check their messages before their scheduled activity or travel date.
Is it possible to combine two KKday accounts?
No. KKday does not support merging separate customer accounts. This helps keep personal information, bookings and account activity linked to the correct user.
Can KKday approve a refund when normal cancellation terms do not allow one?
In certain situations, a refund request may still be considered outside the standard cancellation terms. Approval is not guaranteed and can depend on the circumstances and the decision of the activity provider.