What is the return policy at Charles & Keith?
Orders can be returned within 30 days. Ensure items are in original condition.
When will I receive my refund?
Refunds are processed within 2 working days. Transfers to your account can take 7 to 14 days.
Is exchange available at Charles & Keith?
Exchanges are available for different sizes or colors within 30 days of delivery. Follow the website’s guidelines for processing.
What payment methods are accepted?
Payments can be made using VISA, MasterCard, PayPal, or American Express.
How can I track my order?
Sign in to your account and go to My Purchases and Returns to check your order status. If you checked out as a guest, use the tracking number in your shipment email to track your delivery.
Can an order be amended or cancelled?
Orders cannot be changed or cancelled after they are placed. If you need help, contact the support team through live chat or email.
Can the shipping address be changed after dispatch?
You cannot change the delivery address after your order has been shipped. Please check your address before placing your order, and update it anytime in your account's Address Book if needed.
What happens if checkout was not completed?
Items added to your shopping bag while signed in will stay there until you buy or remove them. This lets you come back later and finish your purchase.
What should be done if an error occurs while ordering?
If you get an error during checkout, contact customer support for help. Send a screenshot of the error by email or live chat so the team can fix the problem quickly.
What materials are used in the products?
Products are made from different materials, including leather, fabric, cotton, nylon, and recycled materials. You can check the Details section on each product page to see the materials used.