Can I change or cancel my order after it's placed with Crocs?
Unfortunately, once an order is placed, Crocs cannot process any changes or cancellations. However, you may return items once you receive your order.
Why might Crocs cancel my order?
Order cancellations are uncommon and usually occur due to stock availability issues. If your order is cancelled, a refund will be issued to your bank or PayPal account, which may take up to 20 working days. Contact Crocs if the refund doesn’t arrive within this period.
What should I do if my Crocs arrive damaged or defective?
If your Crocs arrive with defects, contact Crocs within 7 working days. Provide details and include a photo of the unworn shoes with all tags attached.
How do I reset my Crocs account password?
To reset your password, click "Sign in" at the top of the page. Then, select "Forgot your password." A new password will be sent to your email.
How can I check the status of my Crocs delivery?
To track your Crocs order, go to the Track Order page on the website. Enter your order number and email address to view the delivery status.
Does Crocs deliver across Singapore?
Yes, Crocs delivers orders all over Singapore. Simply enter your address at checkout to confirm delivery options.
How long does Crocs delivery take in Singapore?
Standard delivery usually takes 2 to 5 working days. You’ll also receive an email with tracking details once your order ships.
Can I return Crocs I bought online?
Yes, you can return items within 14 days of receiving your order. Items must be unworn, unwashed, and returned with original tags and packaging.
Where can I find Crocs stores in Singapore?
Crocs stores are located in several malls across Singapore. Use the store locator on the Crocs website to find the nearest one to you.
Does Crocs Singapore sell gift cards?
Yes, Crocs offers gift cards that can be used online and in stores. They are a convenient option if you’re shopping for someone else.