How do I use an American Eagle promo code?
Find a promo code on the website, enter it at checkout, and apply it for a discount.
What types of clothing does American Eagle offer?
American Eagle offers jeans, shirts, shorts, dresses, and activewear for both men and women.
Can an order be cancelled or changed before it ships?
Once you place an order, it is processed right away for fast delivery. Because of this, you cannot change or cancel your order, including the shipping address or items. Please check all details before confirming your purchase.
Will there be additional duties or taxes on orders?
All prices include taxes and fees. You won’t pay extra at checkout, but your bank or card might add a small fee for international payments. Check with them for details.
Why has a shipping confirmation not been received after three business days?
Orders undergo a security review, which can extend processing time, especially during busy periods. In some cases, dispatch may take up to five working days. Once approved, the order will be shipped, and a tracking email will be sent to the registered address.
Why is there a pending charge on a card?
Pending charges are temporary holds placed on your card before your order is shipped. If the order is cancelled, the hold is usually removed within 7 to 21 days, depending on your bank.
What should be done if a password is forgotten?
Use the "Forgot Password" link on the login page to reset your password. If you don't receive the reset email, check your spam folder or make sure your account is active.
Can login details such as email or phone number be changed?
Login email addresses and phone numbers cannot be changed. Customers who need to update details should create a new account with their new information.
What is the return policy for American Eagle?
Return items within 30 days in original condition with the price tag to get a refund.
What payment methods are accepted?
American Eagle accepts PayPal and Google Pay for online purchases.