How can an order be placed on the website?
Browse the product catalog or use the search function to find desired items and add them to your shopping cart. Proceed to checkout, log in or provide shipping information, and click "Place Order". Complete the payment process to finalise your purchase.
What happens after placing an order?
An order confirmation email is sent upon successful payment. The order status may be "Pending," "Processing," "Completed," or "Canceled". Check your email or account for updates on your order status.
What is the return policy for Crocs?
Crocs allows returns within 14 days of order confirmation for unsatisfactory products. Items must be undamaged, unworn, unused, and returned with original packaging and tags intact. This ensures a smooth and hassle-free return process.
How does the return process work at Crocs Online Store?
Contact the Crocs Online Store to initiate a return request and receive a "Return Request Confirmation email". Return the item within 14 days, meeting all return criteria and packaging requirements. Refunds will be credited to the original payment method within 20 business days after verification.
How can I update my personal information on my Crocs account?
Log in to your Crocs account using your username and password, then go to My Account and select Contact Information. Click Edit, update your details, and save the changes.
How do I reset my Crocs account password?
Click Log In at the top of the Crocs website and select the Forgot Password link. A password reset email will be sent to your registered email address.
Can I exchange an item purchased from Crocs?
No, Crocs does not offer direct exchanges for online purchases. You can return the unwanted item following the return process and place a new order for the product you want.
How long does a Crocs refund take?
Crocs will inspect your returned item before approving your refund, and the inspection may take up to 2 weeks. Once approved, the refund is usually sent to your original payment method within 1–2 business days.
Does Crocs offer free shipping?
Yes, Crocs provides free shipping on orders with a net value of HK$600 or more. Orders below HK$600 are charged a HK$50 shipping fee.
How long will Crocs hold my order at an SF Express pickup point?
Your order can be collected within 3 days after it arrives at the SF Express pickup location. If it is not collected by the 5th day, the order will be cancelled automatically and returned.