Can you cancel a reservation at Booking.com and receive a refund?
Yes, you can cancel your reservation within the specified timeline if it is refundable. Non-refundable bookings at Booking.com Hong Kong are not eligible for a refund. Ensure to check the cancellation policy before booking.
What changes can you make to your Booking.com reservation?
You can modify your booking details through the confirmation email. Options include changing check-in/out times, adding a room, cancelling the booking, or contacting the property. Additional changes include guest details, bed type, dates, room type, meals, and credit card information.
How long does it take to receive a refund from Booking.com?
Booking.com processes refunds promptly, typically taking 7-10 days. The exact time varies depending on your bank. Check with your bank for specific processing times.
How can you find out if a property offers luggage storage on Booking.com?
Check the 'Facilities' section on the property's page for luggage storage information. Contact the property directly using the contact details in your booking confirmation for further details. This ensures accurate and up-to-date information.
Does Booking.com charge a fee for booking?
No, Booking.com does not charge you a booking fee. The price you see is the price you pay unless the property has extra charges.
Can you request an early check-in or late check-out on Booking.com?
Yes, you can send a request through your booking confirmation or by contacting the property directly. Approval depends on the property’s policy and availability.
How do you contact the property after booking?
Open your booking confirmation email or app, and you’ll find the property’s contact details. You can call or message them directly.
Can you add special requests to your booking on Booking.com?
Yes, you can add requests such as a baby cot, high floor, or quiet room during booking or after by contacting the property.
How do you pay for your Booking.com reservation?
Payment depends on the property. Some take payment at the time of booking, while others let you pay at check-in or check-out.
What happens if the property cancels your booking?
If a property cancels, Booking.com will help you find a similar place and may cover any price difference if applicable.