How can customers track their Shein orders?
Orders can be tracked via the website or mobile app by logging into the account and visiting the "My Orders" section. Alternatively, the order number can be used to check the order's progress.
Where can the Shein size chart be found?
The size chart is available at the bottom of the homepage. Simply scroll down to find the “Size Guide” option.
What is the Shein return policy?
Items can be returned within 15 days, with the first return being free. The item must be unworn, unwashed, undamaged, and have original tags. Certain items like bodysuits, lingerie, swimwear, and accessories cannot be returned.
Is there free delivery on Shein orders?
Free delivery is available for orders above S$29.46. Orders below this amount incur a delivery charge of S$1.31.
Does Shein offer promo codes?
Yes, Shein regularly provides promo codes for discounts on clothing, accessories, and more. These can be entered at checkout to reduce the total order value.
How long does Shein delivery take?
Standard delivery usually takes 7–10 business days. Shipping times may vary during busy sale periods or public holidays.
Can I change or cancel my Shein order after placing it?
Orders can only be cancelled or modified before they are processed. Once the order is shipped, changes are no longer possible.
Does Shein have a loyalty or points program?
Yes, Shein offers a points system where customers can earn points by making purchases, confirming delivery, and leaving product reviews. Points can be used to get discounts on future orders.
What payment methods does Shein accept?
Shein accepts various payment methods, including credit/debit cards, PayPal, and other secure online payment options available at checkout.
Can I track Shein orders without logging in?
Yes, customers can use the order tracking link sent via confirmation email. Entering the order number also allows tracking progress without logging into the account.