How can you track the delivery time of your order on AliExpress?
Once the seller ships your package, the delivery time is shown on the logistics page. Click the 'Track Order' button to view the latest shipping details. Delivery time is updated based on current logistics information.
How can you cancel an order on AliExpress?
For unpaid orders, click 'Cancel Order' on the order details page. For paid orders, request cancellation within 7 days or wait for seller approval. Shipped orders require contacting the seller first for a resolution.
How are refunds processed on AliExpress?
Refunds are returned to the original payment method used. For credit or debit card payments, the refund will go back to the same card. Processing times range from 3 to 20 business days, depending on the payment method.
What are the conditions for using shopping credits on AliExpress?
Shopping credits must be used within the valid period and cannot be applied to virtual goods. They can only reduce the item cost, not taxes or shipping. Credits cannot be exchanged for cash or transferred.
How can customers speak with AliExpress through Live Chat?
Customers can open the Help section and sign in to their AliExpress account to use Live Chat. This provides a quick way to ask for help with shopping-related questions.
When is AliExpress Live Chat available?
AliExpress Live Chat support is available 24 hours a day, seven days a week. Shoppers can therefore seek assistance whenever they have a question or problem.
What is AliExpress Buyer Protection?
Buyer Protection is designed to give shoppers added support when a purchase does not go as expected. Eligible items can be returned by following the conditions and steps provided by AliExpress.
Which AliExpress products qualify for free returns?
Products displaying the Free Return label may be returned without paying eligible return postage. Shoppers should check the product and return details before sending an item back.
How can shoppers receive AliExpress deal updates?
Customers can register and subscribe to AliExpress updates to receive information about offers and promotions. Deal alerts can then be sent directly to their inbox.
Can new AliExpress customers find special offers?
New shoppers can check the New User Zone for offers that may be available to eligible first-time customers. Always read the promotion conditions before placing an order.