How can I return a damaged or incorrect product?
To return a wrong, damaged, or defective product, contact customer support within 7 days of delivery. Ensure the item is unused, in its original packaging, and includes all accessories. Upload images, videos, and a description to help investigate the issue.
How long does the refund process take?
The refund process starts once the returned product is received and inspected. It takes 7-10 business days for the refund to reflect in the original payment method, while UCredit refunds appear within 24-48 hours. Contact support for further details.
How can I track my order?
Track your order using the link in the order confirmation email or SMS. On the website, click the 'Track Order' option at the bottom of the page or find it in the app menu. For help, contact support.
When will my order be delivered?
Orders are delivered within the time frame selected during checkout. If customs charges apply, delivery will be confirmed once the payment is made. Contact customer support for any further details or assistance.
How can customers track their Ubuy order?
Customers receive a tracking link through their order confirmation email or SMS. They can also select the Track Order option on the website or use the tracking feature within the app.
How are Ubuy delivery charges calculated?
Shipping charges depend on product weight, dimensions, and the delivery option selected at checkout. Adding extra products can change the final shipping cost displayed before payment.
What condition should products be in for returns?
Eligible products should remain unused, resalable, and inside their original packaging. All accessories, manuals, warranty cards, tags, and complimentary gifts should also be included when returning the item.
Does Ubuy offer product exchanges?
No. Ubuy does not currently provide an exchange option. Customers can request returns for qualifying wrong, damaged, defective, or incomplete products according to the applicable return conditions.
Can customs charges apply to Ubuy orders?
Yes. International purchases may be subject to customs duties, taxes, or other import requirements. Depending on the destination, these charges may be collected during checkout or payable when the shipment arrives.
How can I cancel my order?
To cancel an order, go to your account and select the recently placed option, then click cancel. If the option is unavailable, contact customer support for assistance with your cancellation request.