How can I track my Nike order?
To track your Nike order, sign in to your account and go to the "Order Status" button at the bottom of the page. Enter your order number and email address, then click "submit".
How do I become a Nike Member?
Visit the Nike website and click the "Join/Login" option at the top right. Fill in your email address and create a password. Click "Join Now" to complete the process.
How do I return a product to Nike?
Log in to your Nike account and select the order to be returned from the order summary. Click on the order, then click the "return" button. Confirm your return request to complete the process.
What is Nike’s refund policy?
Refunds are processed within 4-7 days once returns comply with Nike's guidelines. Cash on delivery orders are refunded to the bank account provided.
What are Nike's delivery options?
Nike offers home delivery or pick-up from a nearby location. Members get free delivery in Hong Kong. Guests must order over HK$599 for free delivery; otherwise, a HK$28 charge applies. Self-collection is available through S.F. Express, with COD exclusive to members.
Are exchanges available for Nike products in Hong Kong?
Yes, exchanges are available for customers in Hong Kong within 14 days of receipt. Ensure the product meets the exchange conditions stated by Nike.
How long do I have to return a product?
Products can be returned within 7 days of delivery if unworn, unwashed, and in original packaging. Some items, like special editions or hygiene-related products, may have different rules.
Which items cannot be returned?
Gift cards, underwear, and products bought during certain events requiring full returns are excluded. Worn, damaged, or non-Nike items also do not qualify.
Can I exchange an item for another size or colour?
Exchanges are allowed once for the same style and colour. If the requested size or colour is unavailable, the product can be returned for a refund instead.
What if my product is defective?
Defective items may qualify for a refund or exchange within set periods. Shoes and apparel are covered for 90 days, while products with electrical parts are covered for up to a year.