How do I apply the Nike promo code?
Search for “Nike” on homepage, pick a promo code, and apply it during checkout on the official site.
When will my Nike By You shoes arrive?
Custom shoes from Nike By You typically arrive within six weeks. Standard delivery times do not apply to these orders.
Can I cancel my Nike order?
Cancellations are allowed within 30 minutes of placing an order. If more time has passed, items can be returned instead.
How do I find my size on the Nike website?
The Nike size chart, available for men, women, and kids, helps you select the perfect fit.
When will I receive my refund?
After inspection at the warehouse, refunds are processed within four business days. It may take up to ten additional days to reflect in your account.
What delivery options are available?
Standard delivery is free for orders of R5,200 or more. A fee of R250 applies to smaller orders. Delivery usually takes 4 to 13 business days. Eligible orders can also be sent to a convenient pick-up location with standard delivery.
How do I qualify for free delivery?
Standard delivery is automatically free when your order total reaches the minimum spend before taxes and delivery charges, after discounts are applied. You don't need a promo code.
How can I find the right size?
Nike’s online size charts help you find the correct fit for shoes, clothes, and gear. You can find charts for men, women, kids, unisex items, and accessories. They also include tips on measuring and guidance on fit.
Can I personalize Nike By You sneakers?
Yes. Most Nike By You sneakers allow a Personal iD, which is a custom message. If the iD is rejected, you need to submit a different entry. Rejections happen if the content doesn’t follow the guidelines or is deemed inappropriate.
What should I do if my Nike shoes or gear are defective?
If a product has a defect within two years of purchase, you can get help for repair, replacement, or other options based on the type of purchase.