How will I receive voucher notifications on Lazada?
Voucher notifications are sent through the "Messages" menu in the Lazada app. Simply click on the message and then select "Vouchers & Claims in Store". Vouchers will be sent seven days after purchase.
What should I do if a seller refuses to accept a return on Lazada?
First, review the return policy to ensure eligibility. If eligible, escalate the issue to customer service with supporting evidence. You can also try negotiating directly with the seller and consider legal action if necessary.
How can I identify products eligible for instant or same-day delivery on Lazada?
Look for the Instant Delivery logo displayed under the product name. This logo indicates that the product is eligible for instant or same-day delivery.
How do I cancel an order on Lazada?
You can cancel an order if the cancel button is still available. Be sure to review the cancellation policy, particularly for non-bundling and bundling products, or when using vouchers.
Can I change my delivery address or phone number after placing an order on Lazada?
You can modify the delivery address or phone number by clicking "Change Address". This option is available if the order hasn't entered the delivery process.
What is the "Same Order Confirmation" notification on Lazada?
The "Same Order Confirmation" notification appears if you try to reorder the same product within 30 minutes of your last purchase. It serves to confirm your intent to place the duplicate order.
Why is my Lazada order taking longer than expected?
Orders may take longer because of high demand, weather, public holidays, customs checks, or courier delays. Check your order tracking for the latest delivery update.
What happens when a Lazada seller is preparing my order?
This means the seller has received your order and is getting the item ready for shipment. The order status will change once the package is handed to the delivery service.
How long does Lazada take to inspect a returned product?
A returned product may take around 2 to 3 days to be checked. Once the inspection is complete and the return is approved, the refund process can begin.
What can I do if my Lazada payment does not go through?
Check that your payment details are correct and that your chosen payment option is available for the order. You can also try another available payment method.