How can I track my Yoox order?
To monitor your order, log into your Yoox account and click "Order Status".
What is Yoox's return policy?
Yoox allows returns within 30 days of receiving the order. You can initiate the return process on the website or contact customer support for guidance if needed.
Are there shipping charges for Yoox purchases?
Shipping fees vary based on location and shipping method. However, Yoox often offers free shipping on orders above a certain amount—check the website for current promotions.
Is gift wrapping available for orders?
Yes, Yoox offers gift wrapping services for an additional fee. Allowing personalised gifts to be sent directly to loved ones.
Can I cancel an order after placing it?
Orders cannot be cancelled once confirmed, as they are processed automatically. However, items can be returned within 60 days if they meet the Return Policy conditions.
How do I return an item?
Fill in the Return Form, keep the product in original condition, and use the pre-paid UPS label. A fee of USD 9.95 plus any tax is deducted from the refund.
Which items cannot be returned?
Returns are not accepted for underwear, swimwear, sunglasses, fragrance, clearance, vintage, or final sale items. All returns must also be shipped from the same country of purchase.
Can I exchange an item instead of returning it?
Exchanges are not offered. Items can only be returned for a refund, and a new order can be placed separately.
Can I exchange an item for another size or style?
Exchanges are not available. If unsuitable, the item must be returned for a refund, and a new order can be placed.
How can I track my order or return?
Orders can be tracked using the Order Number on the “View your Order” page or in the MYOOX area for registered users. Returns shipped with the pre-paid UPS label can be tracked using the Return Number.