How can I track my order?
Order tracking information is provided via email after the purchase.
Does Lenovo offer student discounts?
Yes, Lenovo provides special discounts for students on select products.
Does Lenovo offer warranty coverage?
Yes, Lenovo products typically come with a standard warranty for repairs and replacements.
Can customers customise a Lenovo computer?
Yes. Selected Lenovo computers provide customisation options for customers seeking specifications suited to their needs. Available choices can include RAM and SSD upgrades on qualifying models.
Does Lenovo sell gaming computers?
Yes. Lenovo offers Legion gaming laptops and desktops alongside gaming accessories. Customers can explore different models depending on their preferred gaming setup and requirements.
Does Lenovo offer discounts and promotional deals?
Yes. Lenovo features promotional savings across selected laptops, desktops, tablets, monitors and accessories. Separate shopping programmes and offers are also available for eligible students and business customers.
How long do customers have to request a return?
Eligible purchases from Lenovo's Taiwan website receive a seven-day return or exchange period. Requests should be submitted within seven days, starting from the day after receiving the product.
What condition should returned Lenovo products be in?
Returned products should include the original item, accessories, cables, warranty documents, packaging and accompanying materials. Promotional gifts supplied with the purchase should also be returned where applicable.
What should customers do if a Lenovo product arrives damaged?
Customers should photograph visible damage immediately after receiving their purchase. They should then contact Lenovo customer service within seven days for further assistance.
How do I reset my Lenovo device?
Instructions for resetting devices can be found in the user manual or on the Lenovo support website.