What is the Balance Me return policy?
Items can be returned within 7 days of delivery for a full refund or replacement. Returned goods must be unused and in their original condition. Ensure to follow the outlined return policy for a smooth process.
Can I change my order after placing it?
Once an order is placed, it is sent directly to the warehouse and cannot be changed. This includes adding or removing products. If cancellation is required, please contact customer service immediately to check if this is possible before dispatch.
What should I do if I forget my password?
Resetting a password is simple and quick. Enter the registered email address on the reset page. An email will then be sent with a link to create a new password. This ensures continued safe access to your account.
Why have I not received a confirmation email?
If no confirmation email is received, check spam or junk folders. Confirm if payment has been taken from the chosen method. If charged but no email is found, contact customer service for assistance. If no payment has been taken, the order has not been processed and needs to be placed again.
Are all skincare products vegan friendly?
Most products are suitable for a vegan lifestyle, but a few exceptions exist. Products containing beeswax and lanolin are not vegan, such as the Super Moisturising Hand Cream, Stellar Beauty Balm, Cleanse and Smooth Face Balm, Pre and Probiotic Cleansing Milk, Pre and Probiotic Radiance Cream, and Super Berry Cleansing Balm. Always check product details before purchase.