Can I get free delivery at JD Williams?
Yes, free delivery is available when selecting click-and-collect for orders over £40.
What items are included in JD Williams’ clearance sale?
Clearance sales include discounts on clothing, home furnishings, footwear, and more.
Are returns free at JD Williams?
Returns are free within 28 days for items in their original condition with labels intact.
Is there a loyalty programme for JD Williams customers?
Yes, the loyalty programme offers rewards, exclusive discounts, free gifts, and early sale access.
Why was my first order cancelled?
Your order was cancelled because a credit check suggested a JDW Pay account could not be offered.
What happens after I place an order?
You’ll receive a confirmation email, followed by dispatch and tracking updates.
How long does delivery usually take?
Standard deliveries take 3–5 days, next day is also available.
How do I track my parcel?
Use the tracking number from your dispatch email on the courier’s site or app.
How do I return an item?
Return within 28 days using a label or QR code from the return portal.
What items cannot be returned?
Personalised, perishable, or opened sealed items can’t be returned unless faulty.