How are item delivery options shown?
After adding the item to your basket, proceed to the checkout. To view delivery options, enter the postcode. The services that are available will then be displayed according to the item and location.
If the product is defective, what can be done?
Products that are defective can be fixed, replaced, or refunded in full. The law protects these rights. You can find more information on the Returns page. To quickly arrange a solution, get in touch with customer service.
How can I track the delivery of my order?
Delivery updates with scheduled dates and times are sent by text by courier partners. Consumers will be notified when the package is expected. Contact the service team via phone or email if no information is provided.
What happens if the address on my order is incorrect?
If a customer enters the incorrect address, they should get in touch with support right away. The problem can be solved with the order reference at hand. Reordering and cancellation may be required in certain circumstances.
Do you match competitors' prices?
Indeed, a price match guarantee is in place. The difference will be matched if a product is found to be less expensive. Proof is needed, and certain requirements apply. To make a claim, get in touch with the service team via email, chat, or phone.
Is it possible to split payments into installments?
Yes, PayPal and Clearpay allow for installment payments. Consumers can spread the payment over time with no interest. Buying becomes easier as a result. The finance options page has all the details.
Is delivery possible on the weekends?
Many items within the UK mainland are available for Saturday delivery. Orders must be placed Monday through Friday by 1pm. The cost of this service is £14.99. After information is entered, delivery availability will be displayed at checkout.
Who can help with additional questions?
Customers can get help via live chat, email, or phone. The website clearly displays the contact information. Questions concerning payments, deliveries, or returns can be answered by support.
How much time do I have to return items?
If a customer changes their mind, they have 14 days to return an item. To be eligible for a refund, items must be kept in their original packaging. There might be a fee if the packaging is missing. For additional instructions, go to the Returns page after 14 days.
Are warranties included with every product?
Yes, all products are covered by the manufacturer's warranty. Typical warranties are for a period of 12 months. Extended options from some suppliers might necessitate direct registration. Always keep an eye out for any deadlines associated with extended warranty offers.