How long does delivery usually take?
Most orders are delivered within 5 to 7 working days unless stated otherwise. Pre-order items may take longer, and arrival dates are shown in the product description. Customers will receive tracking details by text and email after the order has shipped. Larger products may be sent using a private delivery service.
What courier is used for delivery?
Orders are usually shipped using UPS for standard deliveries. Larger items may be delivered by a private courier service to ensure safe handling. Customers will be notified once items have been dispatched. Tracking information will also be provided for convenience.
What are the delivery charges?
There is a £5.99 charge for all orders under £75. Orders over £75 qualify for free delivery within the United Kingdom, excluding Northern Ireland. Delivery costs are displayed during checkout before payment is made.
Can I collect my order instead of delivery?
Yes, orders can be collected directly from the Lancashire warehouse. Customers need to email the team to arrange collection in advance. This option offers flexibility for those who prefer not to wait for courier delivery.
Do you deliver to Northern Ireland?
Currently, shipping is available throughout the United Kingdom except Northern Ireland. Customers outside this region cannot place an order for delivery. This policy applies to both standard and large-item shipments.
What should I do if my order arrives damaged?
All items should be inspected immediately after delivery for any issues. Any damages or faults must be reported within 24 hours of receiving the order. Customers are required to provide an image of the damage for review. Once reported, the issue will be addressed quickly to find a resolution.
What is the return policy?
Customers have 14 days from receiving an item to request a return. Items must be unused, in their original packaging, and include proof of purchase. Sale items, gift cards, and made-to-order products cannot be returned. Items sent back without prior approval will not be accepted.
How do I request a return?
Returns must be started by contacting sales@dreaminteriors.co.uk for approval. Once accepted, the return address will be provided by email. Customers must ensure the item is properly packed before shipping. Returns without prior approval will not be processed.
Who covers the return postage?
Return postage is not covered by the retailer. Customers are responsible for the cost of sending items back unless otherwise agreed. It is recommended that tracked postage is used to avoid delivery issues.
When will I receive my refund?
Refunds are processed after the returned item has been inspected and approved. Once confirmed, the refund is made to the original payment method. Processing time may vary depending on the customer's bank or credit card provider. An email is sent once the refund has been issued.