What if my order included a free gift?
Free gifts must also be returned if the main items are sent back. If the gift is kept, its value will be deducted from the refund. This keeps promotions fair for everyone.
What should I do if my order arrives damaged?
Missing or damaged items must be reported within 48 hours of delivery. Acting quickly helps resolve the issue. Depending on circumstances, a replacement or refund will be arranged.
How are refunds handled?
Refunds are organised through the customer services team. Returns cannot be processed in physical stores. Once items are received, refunds are usually completed within 14 days.
Are there any products that cannot be returned?
For hygiene reasons, duvets, pillows, mattress toppers, and toiletries cannot be returned unless faulty. This policy ensures all shoppers receive items in perfect condition.
How long do I have to return items?
Items should be returned within 30 days of dispatch. Products must remain unused, unwashed, and in their original condition. Items returned later than this may not qualify.
Do UK returns have a fee?
Returns from the UK and Northern Ireland are free of charge. A label must be created online before sending the parcel back. This makes the process quick and convenient.
How can orders be returned within the UK?
Parcels can be returned using Royal Mail’s free returns service. Choose either drop-off at a local collection point or arrange a complimentary home collection. Each parcel needs its own label.
What is the delivery charge?
There is no cost for standard delivery in the UK and Ireland. The courier service typically delivers within 3 to 5 working days. Parcels require a signature when handed over.
How long does delivery usually take?
Standard delivery takes around 3 to 5 working days across the UK and Ireland. For the Isle of Man and Channel Islands, please allow an extra 2 days. A signature is required upon delivery.
Are there import charges for Ireland?
Customers in Ireland will not face additional import duties or taxes. Shopping is kept simple with no hidden costs. Delivery times remain within the usual 3 to 5 working days.