What should I do if my order is damaged or defective?
If an item arrives damaged or faulty, we will arrange a full refund. Customers need to provide a clear photo of the affected product to customer service. Support will process the refund within 24 hours after review, ensuring a smooth resolution.
How do refunds work?
Refunds are issued once the returned items are received and verified by the customer service center. Customers must use the return address provided by ChicMe support to ensure proper processing. Refunds are handled quickly once approved, and you will receive confirmation by email.
How can I track my order?
You can track your orders through the “Me” section on the ChicMe website or app. Select your order and click “Track” to see the latest shipping updates. If you encounter any tracking issues, contact customer service by submitting a support ticket for help.
How much does shipping cost?
There are three shipping options: Standard, Expedited, and Express. Costs vary based on delivery speed and total order value. Orders over £45 are eligible for free standard shipping, offering extra savings for customers.
What countries does ChicMe ship to?
ChicMe ships worldwide, delivering to most international destinations. Standard shipping usually takes 15 to 20 business days, while express shipping arrives within 5 to 7 business days. Shipping times may vary based on the destination and local courier services.
Will I be charged customs or additional fees?
Customs duties or VAT may apply depending on your delivery country’s rules. These charges are not included in ChicMe’s listed prices. Customers should review local import policies before placing an order.
What payment options are available?
ChicMe accepts major payment methods, including Visa, Mastercard, American Express, PayPal, and Klarna. All payments are processed securely to keep customer information safe. You will receive an instant order receipt via email for each transaction.
What does preorder mean on ChicMe?
Preorder items are not in stock yet and need preparation before shipping. Customers who preorder get exclusive discounts on new and upcoming products. You can find details on the brand’s “About Preorder” page.
How do I select the right size?
Each product page has a detailed size guide below the description. Take accurate body measurements and compare them with the chart to find the best fit. Choosing the right size ensures a comfortable and flattering look.
How can I get help with my order?
Customer service representatives are available to help with browsing, ordering, shipping, or returns. To reach support, click “Contact Seller” in your order account and submit a ticket. You will receive a reply within 24 hours.