What delivery options are available in the UK?
UK delivery options depend on the order date, item weight, and destination. Choices appear automatically at checkout for convenience. Standard, faster, and seasonal delivery services are available at different prices. Shoppers can pick the option that fits their timing and budget.
Are bank holidays included as working delivery days?
Bank holidays are not considered working days for deliveries. No postal service operates on these dates, so orders may take longer to arrive. Planning ahead can help avoid delays during holiday periods.
Which courier delivers chocolate orders?
Orders are delivered by either Royal Mail or DPD, depending on weight. Both services need a signature upon arrival. If no one is home, a calling card will be left with re-delivery details
What happens if no one is home to sign?
A calling card will be left with instructions for arranging another delivery. Shoppers can also collect their parcel from the local Royal Mail or DPD point. This process helps ensure safe receipt of all chocolate orders.
Can deliveries be sent to workplaces or safe places?
Deliveries can go to a workplace or family address for convenience. A “Safeplace” can be requested for standard UK deliveries. This option is helpful when receiving parcels at home is difficult.
Are delivery costs charged per product or per order?
Delivery is charged per order, not per item. Shoppers can add several products to one order without raising delivery fees. This helps lower overall costs for larger purchases.
Does bad weather affect delivery times?
Severe weather can slow down courier services. These delays are beyond the retailer’s control, and refunds are not given for weather-related issues. Apologies are always extended on behalf of the courier teams.
What if a parcel is returned after failed collection?
If a parcel is returned due to a missed collection, we cannot take responsibility. Refunds are not issued because the quality of chocolate might be affected by unknown storage conditions. It is important to follow the re-delivery instructions on the calling card.
Can deliveries be made to PO Box addresses?
Deliveries cannot be sent to PO Box addresses. Orders that list a PO Box as the delivery or billing address cannot be processed. Shoppers should provide a complete residential or business address.
How can an order be tracked after dispatch?
Once dispatched, an email with a tracking link and code is sent. Shoppers can use this link to check the parcel’s progress. If the email is missing, the retailer can give the code upon request. Tracking details are also available when signed in to the customer account.