When will I get my refund?
Refunds are processed within 14 days once returned items are inspected. Goods need to be in a resellable condition. The amount is returned to the original payment method used. This ensures refunds are handled securely and promptly.
Is extra warranty protection available?
Yes, customers can add a five-year extended warranty. It covers spills, stains, and accidental damage. Warranty details are given at purchase with other documents. This protection offers peace of mind for long-term use of your sofa.
How can I return my order?
Returns must be requested within 14 days of receiving goods. Items should include original tags and packaging when possible. Goods must be sent back to the Ash Vale address. A refund is issued once items are checked and confirmed in “as new” condition.
Can I cancel my order before it is delivered?
Yes, cancellation depends on the type of order. Made-to-order products can be cancelled within two days. After this period, a 10% fee applies. Clearance or stock items may be cancelled before delivery for a full refund.
On which days are deliveries carried out?
Standard deliveries are arranged Monday through Friday. Public holidays are excluded from delivery schedules. Customers are contacted in advance to confirm dates. Delivery teams aim to provide convenient and timely service.
What if my order arrives late?
A delivery timeframe is given at the time of purchase. If delays happen, customers are informed quickly. While some delays cannot be controlled, updates are always provided. Sales staff can also give updates if customers call directly.
Is fast tracking available for orders?
There is no fast track option for bespoke sofas. Each item is made to order, and the process requires set production times. Efforts are made to deliver as quickly as possible. Orders are always fulfilled within the quoted timeframe.
How long is the delivery time?
Delivery depends on the lead times of the chosen manufacturer. Estimated times are shared when ordering. The delivery team contacts you one week before arrival to confirm the date. Customers are always kept informed of expected delivery schedules.
Can I update my order after purchase?
Orders can only be changed within 48 hours of being placed. After that, production begins, and changes or cancellations may involve charges. Adjustments may affect both price and delivery timing. Contact the team directly by phone or email if needed.
Do I get an order confirmation?
Yes, all orders come with confirmation. In-store purchases include a receipt and care documents, while online orders are confirmed by email. An invoice is also sent within 48 hours. Customers must check this and report any errors within two days.