When is payment charged for an order?
Payment is charged only after the item is confirmed to be in stock. Eco Ride Zone first puts a hold on the payment method. The funds stay untouched until we verify product availability. Once we confirm that the item is available, we process the actual charge.
What happens if the selected item is unavailable?
If an item is unavailable or on backorder, the hold is canceled immediately. The customer is not charged. We send a notification to explain the issue. Shoppers can then select a different item if they wish.
How long does delivery take for in-stock items?
In-stock orders are processed within five business days. We charge payment after confirmation. After dispatch, customers receive tracking details within twenty-four hours. Delivery times may vary based on courier schedules.
What should a customer do if tracking is not received?
Tracking details typically arrive within six business days after placing the order. If customers do not receive the tracking email in that time, they can contact support. The team will respond quickly and provide updated information, ensuring smooth order tracking.
What should be done if an item arrives damaged?
Customers should check items upon delivery. If possible, they should decline damaged goods. If damage is noticed later, photos are helpful to start an insurance claim. Emailing support with clear images speeds up the process.
Can an order be cancelled after being placed?
Orders cancelled after forty-eight hours may incur extra fees. If the shipment has already left the warehouse, the buyer must cover return costs. Canceling in a timely manner helps avoid these charges. Acting quickly allows for smoother processing.
How long is the return window?
Eco Ride Zone offers a thirty-day return window. This period starts from the delivery date. Items must meet eligibility requirements to qualify. Proof of purchase is also needed for successful returns.
What conditions must items meet to qualify for returns?
Returned products must be unused and unworn. Tags and original packaging must be intact. Only items that meet these conditions qualify. Proof of purchase is necessary for approval.
How does a customer start a return?
To start a return, customers should email the support address. Once reviewed, we issue a prepaid label. Instructions will guide the customer through the return process. Items sent without approval will be declined.
How can shoppers request an exchange?
To request an exchange, customers need to return the original item. After we process the return, a new order can be placed. This method allows for faster replacements. Availability depends on current stock levels.