What is the return policy timeframe?
Customers can return items within 30 days of receipt if they are new, unused, and intact. This policy offers flexibility while ensuring product quality and resale standards.
What are the conditions for eligible returns?
Returned products must include all accessories, be in original packaging, and show little or no signs of use. Returns that do not meet these standards may have deductions or be rejected.
Are there any fees for returning products?
Yes, fees may apply based on the type and condition of the product. These costs will be deducted from the total refund amount once the return is processed.
Can the delivery address be changed after ordering?
Address changes are allowed only before the order is dispatched. Once it has been shipped, the address cannot be changed. It’s a good idea to double-check address details during checkout to avoid delivery problems.
Which products are non-returnable?
Some items, like hoverboards, mobility scooters, kids’ scooters, treadmills, and walking pads, cannot be returned. These exclusions are clearly listed to help customers make informed decisions before finalising their orders.
What happens if delivery is delayed by the courier?
Courier delays are not the seller’s responsibility. Such delays do not qualify for automatic cancellation or full refunds. Customers should track their delivery and keep up with courier notifications.
What should be done if the scooter has an issue?
For quick help, customers can send photos or videos of the issue to support@iscooterglobal.co.uk. The support team will review the problem and provide guidance or next steps to resolve it quickly.
Can an order be cancelled after it’s placed?
Orders can be cancelled within 24 hours for a full refund. To cancel, customers should email support@iscooterglobal.co.uk with their order details. After this 24-hour period, cancellations may have additional conditions or fees.
Can a refund be issued if delivery is refused?
Yes, a refund can be provided if the delivery is refused, but fees and shipping costs will be deducted from the total amount. It’s best to confirm any concerns with support before rejecting a package.
How can the scooter model be reset or operated?
The methods for resetting or operating a scooter depend on the model. Most scooters require pressing the power or “M” button several times to finish setup or calibration. Always check the specific product manual for instructions.