What are the benefits of joining the Privilege For You program?
The Privilege For You program gives members exclusive discounts and rewards. Frequent renters can enjoy priority perks and faster service. Membership also provides access to special offers and seasonal deals.
How long can a Europcar vehicle be rented?
Europcar allows rentals on a daily, weekly, or monthly basis. This flexibility helps travelers match the rental period to their needs. It is ideal for short trips or longer stays.
How does the online check-in service work?
The online check-in service speeds up the vehicle collection process. Customers can provide the necessary details in advance. This helps reduce waiting time at the rental counter and ensures a quicker start to the journey.
Where does the deposit policy apply?
The deposit policy applies to rentals in selected countries. These include Belgium, France, Germany, Italy, Portugal, Spain, and the United Kingdom. Customers should review the policy before booking.
How can a booking be secured in advance?
Customers can book in advance through the Europcar website or app. Early booking often leads to better vehicle availability and rates. This also provides peace of mind, knowing the rental is confirmed.
When will my deposit be released?
The deposit is released once the vehicle is returned and checked for any damage or extra costs. It may take a few days for the refund to appear in your bank account.
What are the driving license requirements?
You must have a full, valid license in your own name. Some drivers from outside the UK may also need an international permit, and age limits may apply.
How do I cancel my booking, and what fees apply?
Cancellations are free as long as it isn’t a non-refundable booking and you cancel at least 48 hours before collection. Late cancellations or non-refundable bookings may result in charges.
What should I do in a breakdown or accident?
If you have a breakdown, tire issue, windscreen damage, or accident, contact Europcar’s emergency roadside team right away.
How do I raise a dispute or complaint?
You can submit complaints or disputes by emailing Europcar’s Customer Service through the Contact Us page. They will send your case to the right team and work to resolve the issue.