What does H&M stand for?
H&M is short for Hennes & Mauritz, a Swedish retail company established in 1968. The name comes from a merger between Hennes, a women’s clothing store, and Mauritz Widforss, a men’s clothing retailer.
How can I find an H&M store near me?
Use the H&M store locator available on their website or mobile app. This tool displays nearby store locations and includes a map for convenience.
What are H&M’s opening and closing times?
Most H&M stores in the UK are open from 9 a.m. to 6 p.m. Monday through Saturday. On Sundays, operating hours are typically from 11 a.m. to 5 p.m., though hours may vary by location.
How can I ensure the right fit when shopping for H&M clothing?
The H&M size guide, available on their website and in stores, can help. It provides detailed measurements to help customers find a comfortable and flattering fit.
Can I change my order after confirmation?
Once an order is confirmed, no changes are possible. This includes updates to the delivery address or delivery method. If needed, you may cancel the order during a short grace period and place a new one.
How can I cancel my order?
Sign in to your account and check under "My Purchases". If a "Cancel Order" button is visible, you can cancel immediately. If the option does not appear, the order has already moved into processing.
How long do I have to return my order?
Online orders can be returned within 30 days of receiving them. Sale items must be registered for return within 14 days. Items should be unused, with original tags attached.
How can I track my parcel?
A shipping confirmation email is sent once your order is packed. This includes delivery details and a tracking link. You can also follow your parcel under "Orders" in your account. Tracking updates may take time to appear.
What items cannot be returned?
For hygiene reasons, underwear, swimwear, pierced earrings, and cosmetics are non-returnable. These items cannot be exchanged or refunded under any circumstances.
How do I delete my account?
Log into "My Account", then open "Account Settings". Scroll to privacy and click "My Privacy Portal". Follow the steps provided to delete your account. Please note, this removes all rewards, points, and benefits.