Are Buture products authentic and reliable?
Yes. All Buture products are 100% genuine and meet strict quality standards. This authenticity guarantee ensures customers receive reliable, high-quality items every time they shop.
How can a customer make a warranty claim?
Customers need to confirm that the product is still under warranty and have their proof of purchase ready. They can reach out to Buture Customer Support at official@ibuture.com for help. The after-sales team reviews each case and provides the appropriate solution.
Can the shipping address be changed after ordering?
The shipping address cannot be changed once the order has been dispatched. Customers should double-check all delivery details before confirming their purchase.
Is it possible to cancel a Buture order?
Orders can be canceled within 24 hours if they have not yet shipped. Once shipped or in transit, cancellations are not possible. A full refund will be processed once the cancellation is confirmed.
Are there extra fees for remote areas?
Some remote areas may have additional delivery fees based on local market rates. Customers will be informed if extra charges apply before the shipment is processed.
How can customers track their Buture orders?
After shipping, an email with a tracking number and carrier details is sent. Customers can track their orders anytime on the official “Track Your Order” page to view live updates on delivery status.
Can orders be delivered to P.O. boxes?
In most cases, orders cannot be shipped to P.O. boxes. Customers should provide a complete physical address to ensure smooth and quick delivery.
What kind of shipping does Buture offer?
Buture provides free express shipping on all orders. Delivery usually takes between 3 and 7 business days. Tracking details will be shared after dispatch, and customers can monitor progress online for convenience.
How does the 90-day guarantee work?
The 90-day guarantee allows customers to return products easily if they are not satisfied. Returns must be made within this period and meet all eligibility requirements. This policy gives customers additional reassurance after their purchase.
Does Buture provide a product warranty?
Yes. Buture offers up to 3 years of extended warranty on eligible products. Each item also comes with a 90-day guarantee for extra peace of mind. Customers can contact support during this time if an issue arises, as long as they provide proof of purchase and the product.