How does the Jura Watches return request process work?
A customer starts by filling out the online return form with their order details. The Customer Service team reviews the request. They then provide instructions for returning the item. After the item is returned, the team informs the customer about the next steps.
What is the returns timeframe for online purchases?
Customers can request refunds and exchanges within 30 days of receiving their order. Items must be returned in brand-new condition along with all accessories and free gifts. This ensures they qualify for a refund, exchange, or credit.
Are personalised or adjusted items returnable?
No, personalised items like engraved or resized pieces cannot be returned. These special orders do not follow the standard policy. The same rule applies to items that are damaged due to misuse or neglect.
Do sale items have the same returns policy?
Sale items, pre-owned watches, and orders with a promotional code have a 14-day returns window. This shorter period starts from the date of receipt. Conditions must still be met for approval.
Is free delivery available on Jura Watches orders?
Yes, free next-day delivery in the UK is available for in-stock orders over £125. Savings can increase when you utilise Jura Watches promo codes. These deliveries are fully tracked and insured. Orders placed before 4 p.m. are sent out the same day.
What are the delivery options for orders under £125?
Orders under £125 use a tracked and signed-for service that costs £12. Customers can choose faster options at checkout. Royal Mail Special Delivery before 9 a.m. is available for an extra charge.
How reliable is next-day delivery?
Most orders arrive the next working day, but this is not guaranteed. Customers who need a specific delivery time should select a faster service. Some items may not qualify for next-day delivery.
Is click and collect offered?
Yes, click and collect is available for all items. Customers can pick up their purchases from any of Jura Watches’ 16 luxury stores in the Midlands and Northern England. This option works well for those who prefer to collect items in person.
Is shopping online at Jura Watches convenient?
Shopping online provides a straightforward and private experience. Customers can browse, purchase, and track their orders from home or on the go. The process is designed to be quick and easy.
How should customers contact Jura Watches for assistance?
Customers can reach Customer Service for help with returns, orders, or product questions. Contact details are available on the website for easy access. The team responds with tailored guidance based on the customer's request.