How can a holiday booking be changed?
If a change is requested after confirmation, it may be possible depending on availability. An administration fee of £50 applies, along with any additional costs incurred. Contact the Sales Support team or your Personal Travel Expert to discuss the requested changes.
What is the process for cancelling a booking?
The lead traveller must notify the cancellation as soon as possible. Telephone cancellations must be confirmed in writing or email within 24 hours from the lead customer’s registered email address. A cancellation invoice is issued within seven days.
How can the Sales Support team be contacted?
If the booking was made with a Destination Expert by phone, call 0800 294 9705 for assistance. For in-store bookings, contact your Personal Travel Expert directly by phone or in person.
What should be done if the flight is out of date range?
Some airlines release seats around 10 months before departure. The initial price will be estimated until the schedule is confirmed. Travellers will have seven days to confirm or cancel once the final price and details are available.
Can flight seats be reserved in advance?
Many airlines allow advance seat reservations, but availability is limited. Some airlines may charge for specific seats before departure. The reservation process varies depending on the airline.
How can special assistance requests be arranged?
It is best to arrange assistance during the initial booking. If this was not discussed at the time, contact the Sales Support team or your Personal Travel Expert as soon as possible.
How are special dietary requirements handled?
Long-haul flights usually provide complimentary meals, but short-haul and domestic flights may not. Special meal requests must be made at least 48 hours before departure and cannot be guaranteed.
Can infant facilities be requested on flights?
Bulkhead seats and sky cots for infants under two years old are subject to availability. Requests should be made early as space is limited on each flight.
Are frequent flyer scheme points available on bookings?
Frequent flyer details can be included with a booking on request, and Kuoni promo codes help add extra value when planning flights. While most airlines do not allow points to be collected on tour operator fares, this is clearly explained during flight selection to avoid any confusion.
Are destination entry forms required before travel?
Some countries require travellers to complete online entry forms before departure or arrival. Check the Foreign Travel Advice website for your chosen destination to see if this applies.