Is an account created when I place my first order?
Yes, an account is set up automatically to make future orders quicker.
Can I delete my account if I don’t want my details saved?
Of course. Just contact the team, and they’ll remove it for you.
Does their products come with a warranty?
Yes, every item has a legal warranty, and some include an extra quality guarantee.
Can I cancel or change my order?
Yes, as long as you contact them before 1 p.m. when orders are shipped.
Can I order lenses for just one eye?
Yes. Simply set one eye to zero and choose the lenses you need for the other.
Do I need to tell my optician that I’m ordering online?
No, you don’t have to, but you can ask them for advice if needed.
Can I get a printed invoice?
Yes. Request one during checkout or contact us at any time.
How do I track my parcel?
You can follow your parcel using the tracking number in your Client section.
Can I return a product?
Yes, returns are accepted within 30 working days if items are unopened and undamaged.
How long does it take to receive a replacement?
It varies. Faulty items may need checking first, which can take a bit longer.