How long does Lightsin take to process orders?
Orders usually get processed within 1 to 3 days after payment is confirmed. Delivery time depends on the item type and stock location. Products from the UK warehouse often arrive in 3 to 7 business days, while standard orders might take 3 to 4 weeks. Pre-order items can take 5 to 10 weeks. Delivery timelines are always shown on individual product pages.
What is the daily cut-off time for orders?
Orders placed before 4:00 PM GMT are processed on the same day. Purchases made after this cut-off are handled on the next business day.
Does Lightsin provide free delivery?
Free shipping is available to most cities within the UK. Deliveries to certain areas, like the Scottish Highlands, Offshore Islands, Northern Ireland, Channel Islands, Isle of Wight, and Isle of Man, may incur extra charges. Customers in these regions should check shipping fees before completing an order.
Are there places where Lightsin does not deliver?
Currently, Lightsin does not deliver to Jersey, and orders with these addresses are not processed. Other areas may still face extra charges based on the postal code.
Why do some products take longer to ship?
Longer delivery times may result from overseas shipping, supply chain delays, or production needs. Items that are handcrafted or made-to-order also require more time for inspection and quality checks before shipping.
What is Lightsin’s return policy?
Customers have 30 days to return unused products in their original packaging and in resellable condition. Returns are accepted for faulty, damaged, incorrect, or lost items. Proof of purchase is needed to process a return.
Are Lightsin items covered by a warranty?
All products come with a one-year warranty that covers defects in materials and workmanship. This includes structural faults, wiring issues, or functional problems under normal use. Light bulbs are typically excluded from warranty coverage.
Can an item be exchanged?
Exchanges are offered if the product is damaged, defective, or if the wrong size was sent. Customers should email service@lightsin.co.uk with details and evidence to request an exchange.
Who is responsible for return postage costs?
Lightsin covers return shipping if the product is incorrect, faulty, or damaged. Customers must provide evidence like photos or videos. For all other returns, the customer pays the return postage.
How are refunds issued?
Refunds are processed once the return is received and checked. Approved refunds are credited within 5 to 7 business days to the original payment method. Depending on the bank or card provider, it might take additional time for the funds to show up.