How much does a return cost?
The tracked UK service costs £3, and the EU service costs €3. Exchanges are free for UK customers, while EU exchanges cost €3. Customers outside Europe must use their own courier.
How soon is my return delivered back?
UK parcels usually arrive within five working days depending on the courier. International parcels may take between 3 and 12 days. Shoppers should keep proof of postage until confirmation arrives.
How long will my refund take?
Once the team receives the return, processing usually takes up to five working days. Funds may take a few more days to show in your account. You will receive an email update once completed.
How are refunds handled for voucher orders?
Refunds for voucher purchases are returned to the same voucher. This keeps the credit available for a future purchase. Cash refunds are not offered for voucher payments.
What happens if I received a free gift?
If your return reduces the order below the qualifying level, the gift must be included. Otherwise, the value of the gift may be deducted. Returning everything avoids charges.
Must promotional bundles be returned together?
Yes, promotional deals must be returned as complete sets. Single-item returns from bundle offers cannot be refunded fully. Free gifts included in bundles must also be returned.
Are sale items eligible for returns?
Items purchased using discount codes still qualify for the full 30-day policy. They must be returned in original condition with all tags attached. Any signs of wear may affect eligibility.
What should I do if my item arrived damaged?
Contact the support team before starting a return if something is damaged. Share the order reference and photos for quicker assessment. The team will guide you on the next steps.
Is a returns service available worldwide?
Only UK and EU shoppers can use the tracked returns system. Those in other regions must arrange returns independently with a chosen courier. Return postage must be paid by the customer.
How do I submit a return request?
Visit the Reveni portal and enter the order details listed on your confirmation email. Select the items you want to return and choose a reason. Follow the instructions provided to complete the request.